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Check How We Handle Your Data and Terms

We keep our legal framework straightforward so you know exactly how your account data, payment records and personal details are managed.

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HOW WE PROTECT YOU

Explore Our Data Handling and Security Practice

Your trust depends on what we actually do with your information — not vague promises. Below are six concrete practices we maintain across every account, whether you deposit via DANA, OVO or GoPay, and whether you access from Jakarta or Surabaya.

Encryption in Transit

Every connection between your device and our servers uses SSL encryption. This covers login, deposits, withdrawals and any personal data you submit — your DANA or OVO credentials never travel in plain text across the network.

Data Retention Limits

We keep transaction and session logs only for the period required by applicable data standards. Once that window closes, records are anonymised or deleted. You can request early deletion through the account settings panel at any time.

Cookie Transparency

On first visit we present a cookie banner that explains which cookies we set and why. Functional cookies keep your session alive; analytics cookies help us improve page load on mobile. You can reject non-essential cookies without losing account access.

Account Verification

Before any withdrawal clears, we verify that the receiving wallet matches the identity used at deposit. If you funded through GoPay, the payout returns to that same GoPay-linked number — no cross-wallet transfers without re-verification.

Access Rights

You can request a full copy of the personal data we hold on you. Submit the request via live chat or email and we compile it into a readable format.

Change Requests

Need to update your registered phone number or email? Submit a change request through your account dashboard. We verify the new detail against your existing wallet identity — usually confirmed within one working day, after which the old detail is…

POLICY CONTACT PATHS

Open a Policy Query Through These Channels

If you have questions about how your data is used, want to request deletion, or need clarity on any legal term, reach us directly. We respond to policy-related enquiries with higher priority than general account questions, and we aim to acknowledge every request within one working day.

Team online

Live Chat

Tap the chat icon in the bottom corner of your screen — available on mobile and desktop. Mention that your query is legal or policy-related so the agent routes it correctly to the compliance queue rather than general support.

Email Channel

Send your request to our support email with the subject line referencing your account ID. Include the specific policy clause you need clarification on so we can prepare a precise answer before replying to you.

Account Settings Request

Inside your account dashboard, head to the settings section and select the data-request option. This generates a formal enquiry logged with a ticket number you can track until resolution is confirmed.

Switch to These Common Policy Questions

We have gathered the policy questions our support team fields most often. Each answer reflects our current operational practice — if regulations or internal policies change, we update this section accordingly.

We collect your email address, phone number and the wallet identity you use for deposits (DANA, OVO or GoPay linked number). We do not request government ID unless a withdrawal verification flag is triggered by a wallet mismatch.

Transaction records are retained for the minimum period mandated by applicable data-handling standards. After that window, they are anonymised. You can request earlier deletion through the data-request option in your account settings panel.

Yes. Send a data-access request via live chat or email with your account ID. We compile login history, deposit and withdrawal records, and any support transcripts into a downloadable format and deliver it within a few working days.

Functional cookies maintain your login session. Analytics cookies track page performance on mobile and desktop. You can reject non-essential cookies from the banner on first visit or later through your browser settings — account access remains unaffected.

No. Your wallet credentials are encrypted and stored on our servers only. We never share raw payment identifiers with third-party advertisers or partners. Payment processors receive only the minimum data needed to clear a transaction.

If local law changes in a way that restricts access, we notify you through the email or phone number on your profile. Remaining balances are returned to the wallet used for your most recent deposit — DANA, OVO or GoPay as applicable.

We match the receiving wallet to the wallet you used at deposit. If you deposited via GoPay, withdrawals go back to that GoPay number. A mismatch triggers a manual check where we may ask for additional confirmation through live chat.

Open your account dashboard, select settings, and submit a change request. We verify the new detail against your existing wallet identity. Once confirmed — typically within one working day — the old detail is deactivated permanently.

Reach our compliance queue directly through live chat or email. Mention your account ID and the specific concern. We acknowledge policy-related queries within one working day and escalate internally if an investigation is needed.

Access depends on local law and is available where local law permits. We do not claim universal coverage. If your region is restricted, you will see a notice at login and any balance is returned to your registered e-wallet.

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