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How We Handle Your Privacy at unipin

We built this policy to explain exactly what personal information we collect, why we collect it, and how we keep it secure whenever you interact with your account — whether that means funding via DANA, OVO or GoPay, or simply logging in from your…

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unipin How We Handle Your Privacy at unipin
PRIVACY CONTACT PATHS

Reach Us About Your Data Concerns

If you have questions about how your personal information is stored or want to request a change, we provide multiple contact paths. Our support team handles privacy-specific requests with priority, and we aim to acknowledge every inquiry promptly. You can reach us through any of the channels below — each one connects to the same team that manages data requests.

Live Chat Open live chat from any page on our platform. Mention that your question relates to personal data or privacy, and the agent will route your request to our data-handling team for a direct response.
Email Support Send your privacy request via email. Include your registered account email and a brief description of what data action you need — access, correction or deletion. We respond to email privacy queries within a reasonable timeframe.
Account Settings Log into your account and navigate to the privacy section within settings. From there you can review stored information, update contact details, manage cookie preferences and submit a formal data request directly through the interface.
DATA HANDLING PRACTICES

Explore How We Protect Your Information

We apply layered safeguards across your account lifecycle — from the moment you register through every DANA, OVO or GoPay transaction you process. Below are the core practices that define how we treat your personal data, cookies and account credentials on every device you use to access our platform.

Encryption in Transit

Every data exchange between your device and our servers travels through SSL encryption. This includes login credentials, payment details when you fund via OVO or GoPay, and personal profile information — all encrypted before leaving your phone or browser.

Cookie Management

We use cookies to maintain your session, remember device preferences and analyse platform performance. You can adjust cookie settings from your account privacy panel or your browser. We never use cookies to track you across unrelated websites.

Account Security Layers

Your account is protected by password authentication and OTP verification sent to your registered phone number. When you log in from a new device, we trigger an additional verification step to confirm your identity before granting access.

Data Retention Policy

We retain your personal data only as long as your account remains active or as local regulation requires. Once you request account closure, non-essential data enters a scheduled deletion queue. Transaction records may be kept longer where law mandates.

Third-Party Sharing Limits

We share data with payment partners like DANA, OVO and GoPay strictly to process transactions you initiate. No personal information is sold, rented or shared for marketing by external parties. Analytics partners receive only anonymised, aggregated data.

Your Right to Access and Correct

You can request a copy of all personal data we hold about you at any time through our support channels or account settings. If anything is inaccurate — a misspelled name, outdated phone number — submit a correction request and we update it promptly.

Check Common Privacy Questions Here

We receive privacy-related questions regularly. Below are answers to the ones that come up most often — covering data collection, cookies, account deletion, payment data and your rights as someone who uses our platform from Indonesia.

We collect your name, email address, phone number and date of birth during registration. If you deposit via DANA, OVO or GoPay, we also store transaction references linked to your account. Device type and IP address are logged automatically for security.

Payment data is encrypted via SSL before it leaves your device. We do not store your full e-wallet credentials — only a transaction reference ID that lets us match the deposit to your account. The actual payment authorisation happens within the DANA or OVO app on your phone.

Yes. Contact our support team via live chat or email and request account data deletion. We will remove non-essential personal records according to our retention schedule. Some transaction data may be retained where local regulation requires it.

We share limited data with payment processors — DANA, OVO, GoPay — only to complete transactions you initiate. We do not sell or rent your data. Analytics partners receive anonymised, aggregated statistics that cannot identify you personally.

We use session cookies to keep you logged in, preference cookies to remember your settings, and analytics cookies to understand platform performance. You can manage or disable non-essential cookies from your browser settings or the privacy panel inside your account.

Once you request account closure, non-essential personal data enters a scheduled deletion process. Transaction history and identity verification records may be retained longer if local law requires us to keep them. We notify you of the timeline when you submit your closure request.

Log in and go to your account settings to update details like your name, phone number or email directly. For changes that require verification — such as your registered payment method — contact support via live chat and provide the documentation they request.

No. The same privacy protections apply whether you use a mobile browser, desktop browser or access via your phone's home-screen shortcut. Encryption, cookie policies and data retention work identically across all devices linked to your account.

When you request a withdrawal to GoPay, we transmit only the minimum information needed to route the payout — your account reference and the amount. GoPay processes the transfer under their own privacy terms. We log the transaction ID for your records.

Reach our support team through live chat or email and describe your concern. We investigate every data-related complaint internally. If you feel the issue is unresolved, you may escalate to the relevant data authority in your region, depending on local law.

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