Reference

Check Our Terms Conditions

These terms define how your account operates, how deposits through DANA, OVO or GoPay are processed, and what responsibilities both you and we hold. By accessing or using unipin, you agree to these conditions — availability depends on local law and eligible regions.

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unipin Check Our Terms Conditions
POLICY HELP PATHS

Open a Channel If You Have Questions

If any clause is unclear or you want to request a change to your account data, reach us through the paths below. We handle terms-related enquiries with priority because your rights under these conditions matter to how we operate.

Team online

Live Chat

Tap the chat icon inside your account dashboard to speak with support about any terms-related concern. This is the fastest way to ask about account restrictions, verification steps, or payment-matching issues under these conditions.

Email Support

Send a detailed message to our support address from the email linked to your account. We respond to terms and data queries within a working day. Include your account ID so we can locate your records without delay.

Help Centre

Our in-app help section covers common terms queries — account suspension reasons, wallet name-matching, withdrawal holds, and how to request data changes. Search by keyword or browse the policy category for structured answers.

HOW WE HANDLE POLICY

Explore How We Protect Your Data and Account

These six areas explain how we manage the policy commitments referenced in our terms. Each one connects directly to a clause you agreed to when you created your account — from data retention to cookie use and security protocols.

Data Retention

We retain personal data only as long as your account remains active or as required by applicable regulation. After account closure, records are kept for a limited period to satisfy any pending verification or dispute process, then securely deleted.

Cookie Usage

Our site uses cookies to maintain your session, remember device preferences, and improve page load on return visits. You can manage cookie settings in your browser. Disabling session cookies may prevent you from logging in or completing deposits.

Account Security

We apply encryption to login credentials and payment data. Your password is hashed — we never store it in plain text.

Wallet Verification

Deposits via DANA, OVO or GoPay trigger a name-match check against your registered identity. This protects you from unauthorised funding and satisfies our anti-fraud obligations under these terms. Mismatched wallets are flagged automatically.

Change Requests

You may request updates to your personal data — name corrections, email changes, phone number swaps — by contacting support with valid identification. We process verified requests and confirm completion within a working day via your new contact method.

Breach Notification

If a data incident affects your account, we notify you through your registered email and in-app message within a reasonable timeframe. The notification includes what data was involved, what we are doing about it, and what steps you should take.

Switch to These Common Terms Questions

Below are the questions we receive most often about these terms and conditions. Each answer points you toward the specific clause, process, or support path that applies.

The moment you complete registration and confirm your email or phone number, these terms apply to your account. Every deposit, withdrawal, or support interaction you initiate after that point is governed by the conditions described on this page.

No. Our terms require that all payment sources — DANA, OVO, GoPay — match the name on your verified account. Deposits from third-party wallets are flagged and may be returned to the originating wallet without crediting your balance.

We send a notification to your registered email and display a banner when you next log in. The notification includes a summary of what changed. Continuing to use the platform after receiving notice counts as acceptance of the revised terms.

Funds remain in the account but are frozen until our team completes a review. If the suspension results from a terms violation, we may require additional verification before releasing any balance back to your registered DANA, OVO, GoPay or bank account.

Yes. Contact our support team via live chat or email with your account ID and a clear deletion request. We will verify your identity, process the deletion, and confirm once complete — subject to any legal retention obligations that override immediate removal.

Access to our services depends on local law and eligible regions. We do not confirm or deny availability in any specific jurisdiction. It is your responsibility under these terms to ensure your use is permitted where you reside.

Operating multiple accounts, sharing login credentials, using mismatched payment wallets, or engaging in fraudulent activity all constitute violations. We investigate flagged accounts before taking action, and you will receive notice with the reason before permanent closure.

Submit a change request through live chat or email. You will need to verify your identity again — typically by confirming details that match your existing records. Once verified, your new DANA, OVO, GoPay or bank account is set as the payout destination.

Yes. Our cookie clause explains that session and preference cookies are active by default to keep you logged in and load pages faster on mobile. You can adjust settings in your browser, though disabling session cookies may prevent normal account access.

Reach our support team immediately through live chat — this is the fastest path. Explain what you observed, and we will lock the account while we investigate. You should also change your password from any device where you are still logged in.

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